Your terms and conditions page represents an important contractual document that establishes the relationship between your business and the parties who engage with your offerings. The length and nature of your terms and conditions will very much depend on the sector in which you operate. A few general points to include are:
- A statement clarifying that readers must accept your terms and conditions if they wish to engage with your site.
- Definitions of key terms.
- Payments terms, including what happens in the event of late payments.
- The responsibilities of all parties in respect to sales processes.
- Complaint procedure details.
- Any relevant guarantees or warranties.
- Which laws govern your contracts.
- How you intend to settle potential disputes.
- Delivery terms, including shipping costs.